PENGUKURAN KEPUASAN MAHASISWA TERHADAP PELAYANAN PENDIDIKAN DI JURUSAN
AKUNTANSI POLITEKNIK NEGERI MEDAN
Rini Indahwati, S.E., Ak, M.Si
Abstract:
The quality of educational system
supports the establishment of a high quality’s human resources. One of the
important measurements for the quality of educational system could be conducted
in the way of the Total Quality Management’s Concept. This concept told us that
institution’s quality could be measured with the capability to meet their
consumers’ expectation. The students were the most important consumers in
educational system. This research aims to measure the student’s satisfaction
for the services that given by Jurusan Akuntansi Politeknik Negeri Medan. This
research also rating the services based on the Surat Keputusan Menteri
Pendayagunaan Aparatur Negara Nomor: KEP/25/M.PAN/2/2004.
Full Download
No comments:
Post a Comment